WAN version error

[KingLaplace]

Hi,
I am arief from Indonesia. I have created web template and it work for LAN version. But when WAN version, it always show pop up "unable to launch". Why this happens? I followed step by step from manual. Please help me..

[admin]

Hi, if you followed the manual should have no problems. Please send your application to support@sielcosistemi.com so we can find the error. Thanks.

[KingLaplace]

Hi admin,
I sent my project to your support email this morning.