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Gate read error

Posted: Mon Oct 30, 2017 8:20 am
by yuangga23
Dear sir
I have a problem
Some numerical gate read error
Please help me
Thanks before

Re: Gate read error

Posted: Mon Oct 30, 2017 8:25 am
by admin
Dear Sir,
sorry but we need more information about the problem. Please give me more details.

Thanks

Re: Gate read error

Posted: Mon Oct 30, 2017 8:30 am
by yuangga23
There are several read gate error when it s connected by SIEMENS PLC, meanwhile this address with plc already same. please tell us how could we solve it?

Re: Gate read error

Posted: Mon Oct 30, 2017 8:54 am
by admin
Dear Sir,
please post your application.

Thanks

Re: Gate read error

Posted: Mon Oct 30, 2017 1:29 pm
by yuangga23
Dear sir,
If in siemen plc use db type int, what type gate and addressing db in winlog?

Re: Gate read error

Posted: Tue Oct 31, 2017 1:34 pm
by admin
Dear Sir,
use "db" address and type int32 or double.

Best regards

Re: Gate read error

Posted: Sat Nov 04, 2017 12:28 pm
by yuangga23
I have a trouble when upgraded winlog PC log from 2nd to 3rd version, I used tcp Ip winlog protocol , when I connected winlog HMI to server, there is error indication was displayed such as " KO device", then please How could I solve it?

Re: Gate read error

Posted: Mon Nov 06, 2017 8:25 am
by admin
Dear Sir,
what license are you using? Please post your client and server application.

Best Regards

Re: Gate read error

Posted: Mon Nov 06, 2017 8:59 am
by yuangga23
Im using winlog x runtime
When i use laptop status device ok
When i use pclog winlog status device ko
I upgrade pclog existing from 2nd version to 3rd version

Re: Gate read error

Posted: Mon Nov 06, 2017 9:05 am
by admin
Dear Sir,
from project manager go in "Help" menu -> "About" and send me a print screen.

Thanks

Re: Gate read error

Posted: Mon Nov 06, 2017 9:31 am
by yuangga23
This is my print screen

Re: Gate read error

Posted: Mon Nov 06, 2017 9:40 am
by admin
Dear Sir,
are you sure that the date and time of the client and server pc are correct?

Best Regards

Re: Gate read error

Posted: Mon Nov 06, 2017 9:45 am
by yuangga23
Date and time client same date time server

Re: Gate read error

Posted: Mon Nov 06, 2017 9:58 am
by admin
Dear Sir,
send us yours client adn server application.

Best regards

Re: Gate read error

Posted: Mon Nov 06, 2017 10:30 am
by yuangga23
I have done sent to your email
Please check, thanks before

Re: Gate read error

Posted: Wed Nov 08, 2017 2:41 am
by yuangga23
dear sir,
you have done received my email?

Re: Gate read error

Posted: Wed Nov 08, 2017 9:21 am
by admin
Dear Sir,
first of all you have to fix the problems you have in the code. You used many while (WindowIsOpen ()) without inserting at least one sleep. Your project is impossible to run and verify in this state. Fix the problems and then send it to me.

Best Regards

Re: Gate read error

Posted: Wed Nov 08, 2017 11:18 am
by yuangga23
Dear sir,

One function one sleep or one end one sleep?

Re: Gate read error

Posted: Wed Nov 08, 2017 11:25 am
by admin
Dear Sir,
in each cycle While (WindowIsOpen ()) you have to put a sleep.

Regards

Re: Gate read error

Posted: Wed Nov 08, 2017 11:29 am
by yuangga23
Dear sir, if one cycle one sleep, i have done insert sleep in my project

Re: Gate read error

Posted: Wed Nov 08, 2017 11:47 am
by admin
No, ou haven't done:
for example in file "date_time_timestamp" you put sleep() out of cicle. The correct position is at line 29, before the end of the while cycle.

Regards

Re: Gate read error

Posted: Wed Nov 08, 2017 2:41 pm
by yuangga23
I have done sent to your email
Please check your email
Thanks for explain me
Im newbie in winlog :lol:

Re: Gate read error

Posted: Thu Nov 09, 2017 9:13 am
by yuangga23
Dear sir,
You have done receive my email?

Re: Gate read error

Posted: Thu Nov 09, 2017 10:24 am
by admin
Dear Sir,
I tried your application with the latest version 3.02.08 and I have no communication problem.
What is your development license model?

Thanks

Re: Gate read error

Posted: Thu Nov 09, 2017 10:44 am
by yuangga23
My server use runtime x license, and my client use pclog
I upgrade server and pclog version from 2nd version to 3rd version
I try to communicate pc log with siemen plc, communication is oke but if i try to communicate pclog with server ( i use winlog tcp ip protocol) communication is ko
This problem is from pclog, pclog can't communicate with server, but if i change pclog with laptop communication is oke
I upgrade soft license pclog 2nd version to runtime x dongle 3rd version

Re: Gate read error

Posted: Thu Nov 09, 2017 10:49 am
by yuangga23
I use w-net/I2+

Re: Gate read error

Posted: Thu Nov 09, 2017 10:56 am
by admin
Hi,
I reply to you by email.

Re: Gate read error

Posted: Mon Nov 13, 2017 11:06 am
by yuangga23
Dear sir,
After i change region date and time connection winlog tcp protocol between server and client now oke

Thanks for your fast support